About Us

Deon is the founder and Managing Director of Love Express, an accredited dating agency set up in 2007, which organizes over 200 events per year and has reached out to more than 200,000 singles in Singapore. She is also the co-founder and Managing Director of Divine Connect, a date coaching and personalized matching company and I-MeetYou.com, a secured online dating company. She has helped many singles find love over the past ten years.
She is a SDN-accredited Dating Practitioner. She also co-hosts “Ask Dr Love” - a SDN online forum for singles to ask questions relating to marriage, relationship and dating. She has been interviewed and quoted by major news media: Straits Times, Business Times, MyPaper, Today et cetera as well as leading magazines. She has also been invited to Radio and TV programmes to share about her experience and insights about helping singles to date successfully. She has started her own blog Words of Dr Love and have published her book “Why I am Still Single”.

Our Values

Pursuit of Excellence

We deliver excellent customer service and aim to be the best in everything we do. We endeavour to attain high standards of professionalism and service delivery to singles and exceed the standards set by SDN on the code of professional conduct.

Concern for Staff

We value our staff and care for their well-being. We treat them with respect and dignity and seek to provide them with appropriate training and development so that they can lead fulfilling careers.

Integrity

We conduct our business with integrity, transparency and trustworthiness.

Safety And Security

We regard safety as an essential to our operations. We maintain and adopt practices that promote the safety of our customers and staff. All customer data and information are private and confidential for the use of dating and matching purposes only. All dating activities are conducted under a safe and secured environment. We protect and ensure the privacy and security of our customer information. Customer First Our customers are foremost in our minds all the time. We go the extra mile to exceed their expectations. Love Express does not guarantee marriage for attending our events and activities.

Our Vision

To be recognized, trusted and valued as the leading dating event agency.

Our Mission

To help singles meet up and make new friends through a wide range of unique, fun and value-for-money events and workshops.

Recent Thank you Notes and Testimonies from Customers

‘Thank you very much to Deon & her husband for their friendly & great service. I had also met many new and great friends’. Mr Leon Ong, 30, Engineer

‘Thank you for organising the really pleasant event today. Even though I did not manage to make presentable sushi, I enjoyed getting to know some truly awesome guys.’ Miss Lee K.A, 29.

‘I attended this event yesterday and I enjoyed myself thoroughly. It was the first time that I have attended such events.’ Mr V. Han, 32, Professional/Executives.

Why Our Events Are Simply Better?

We organise close to two hundred events each year and our events well received and as Love Express has innovated and developed the below processes:-
(1) Profiling of events and selecting of good venues to meet the needs of singles
(2) Sizing and gender balancing of the group. Group size and gender balance is optimised for matching based on the nature and type of event activities.
(3) Design of special interaction sessions and games
(4) Event facilitation
(5) Matching process and follow up

Come and join our events to experience them!


Competencies Attainment By Love Express

Accreditation of Dating Agency under SDNTrust Accreditation

Certificate of industry approved competencies for:-
– Providing Personalised Dating Services,
– Organise Dating Events and
– Establish and Manage a Dating Business
Awarded by National Council of Social Service under Ministry of Social and Family Development, Singapore

Dispute Resolution Procedure with Clients

Love Express has a process for handling disputes which is in line with the Dispute Resolution Procedures provided under the SDNTrust Accreditation Programme. The 3-step process is as follows:
Step 1: IDENTIFY DISPUTE. We receive the client complaints via an email or telephone or by post.
Step 2: RESOLVE TO SETTLEMENT. We will respond and try to resolve the complaint with the client within three working days. If the investigation into the complaint cannot be completed within three working days, we will send a written acknowledgement to the client, indicating the agreed timeframe with client to resolve the dispute.
Step 3: SEEK HELP FROM INDEPENDENT ALTERNATIVE DISPUTE RESOLUTION BODY. If the dispute remains unresolved, we will refer the complaint to SDN. SDN will direct the parties to an independent Alternative Dispute Resolution Body, such as Small Claims Tribunal, Singapore Mediation Centre or CASE


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